Frequently Asked Questions

Question 1

Can I test the API before full integration?

Accepted Answer

Yes, you can test your api in development environment before you decide to use it in production environment.

Question 2

Does the API cost extra?

Accepted Answer

API access is included in the Professional package, with optional support from Tigg available at an additional cost.

Question 3

How do I get access to the API?

Accepted Answer

Contact support@tiggapp.com or call +977-9801236609

Question 4

Do I need coding skills to use it?

Accepted Answer

Yes, integration requires coding skills, so it's best handled by your developer. Tigg's integration team is also available to assist with setup and provide ongoing support.

Question 5

Who can use the Tigg Developer API?

Accepted Answer

Any business, developer, or partner wanting to integrate Tigg with their software or workflow.

Question 6

Can I disconnect the bank integration feature?

Accepted Answer

Yes, you may disconnect the bank integration by simply clicking on the option button and then 'Disconnect Bank Feed'. Note: Disconnecting will require reconfiguration if you choose to reconnect later.

Question 7

How often can I sync my bank statements with Tigg?

Accepted Answer

You can set your sync preferences to update hourly or once daily. You can also manually import statements by selecting a custom date range (limited to the past seven days).

Question 8

Does Tigg charge an extra fee for bank integration?

Accepted Answer

No.

Question 9

Which banks are currently supported by Tigg's Bank Integration?

Accepted Answer

Currently, Tigg supports Global IME Bank Ltd. Additional banks may be added in the future based on user demand and system updates.

Question 10

What documents are required for the bank integration process?

Accepted Answer

The required documents include: Tigg's Bank Statement Feed API document with authorized signatures and organization's logo, signed terms and conditions document, and board minutes (only for companies).

Question 11

What should I consider when choosing an E-Billing software?

Accepted Answer

Ensure the software is IRD-approved, make sure it supports CBMS integration, understand if the system is cloud-based or desktop-based based on your needs, assess the security features of the software, check if the software offers reliable support, and confirm if the software can scale with your growing business.

Question 12

How can I apply for E-Billing approval?

Accepted Answer

First, you need to choose an IRD-approved software, prepare the necessary documents, and submit them to the tax office for inspection and approval.

Question 13

Can a business voluntarily use E-Billing even if it is not mandatory?

Accepted Answer

Yes, any business can voluntarily adopt E-Billing by obtaining approval from the Inland Revenue Department.

Question 14

What is IRD-approved software?

Accepted Answer

IRD-approved software is software authorized by the Inland Revenue Department of Nepal for generating E-Bills and syncing data with CBMS.

Question 15

What is E-Billing?

Accepted Answer

E-Billing is a computerized system for generating invoices using approved software, replacing traditional handwritten bills.

Question 16

Can an invoice be edited or deleted after it is generated?

Accepted Answer

No, once an invoice is generated, it cannot be modified or deleted. However, it can be voided or nullified by issuing a credit note.

Question 17

What documents are required for E-Billing approval?

Accepted Answer

Documents include the software purchase invoice, agreement with the software provider, sample invoices, user manuals, technical architecture, and server agreements in case of cloud-based software.

Question 18

What data gets synced to CBMS?

Accepted Answer

Details like customer name, PAN, invoice number, date, amount from sales bill, sales returns, and credit notes are synced to CBMS.

Question 19

Are all businesses required to sync data with CBMS?

Accepted Answer

Businesses with an annual turnover above NPR 25 crore must sync all invoices. For others, syncing is required only if the department requests it.

Question 20

Which businesses are required to use E-Billing in Nepal?

Accepted Answer

Businesses with an annual turnover exceeding NPR 10 crore or specific sectors like hotels, restaurants, and ISPs with turnover above NPR 5 crore are required to adopt E-Billing.

Question 21

Can Tigg AI handle paper receipts and digital invoices?

Accepted Answer

Yes, Tigg AI's technology processes both paper receipts and digital invoices, enabling smart invoice management.

Question 22

How does Tigg AI simplify accounting for SMEs?

Accepted Answer

Tigg AI uses AI-powered bill scanning and automated invoice processing to streamline expense tracking and accounting tasks.

Question 23

What type of transactions does Tigg AI currently support?

Accepted Answer

At this stage, Tigg AI supports invoices, purchase bills, expenses, and quick payments only.

Question 24

Can Tigg AI read handwritten bills in Nepali and English?

Accepted Answer

Yes, Tigg AI uses advanced OCR (Optical Character Recognition) for accounting to accurately read handwritten bills in both Nepali and English.

Question 25

What will happen to my data if I ever decide to switch to another software?

Accepted Answer

No worries! If you ever decide to switch to another software, you can export your data in just a few seconds.

Question 26

What kind of support do I get?

Accepted Answer

Our support team is always here to assist you whenever you need help. You can reach us through online support on the Tigg website, phone calls, WhatsApp, or email.

Question 27

What kind of support do you provide after implementation?

Accepted Answer

After implementation, we offer comprehensive support through multiple channels, including the Tigg website, WhatsApp, email, and phone. For every query, we create a dedicated support ticket to ensure prompt resolution. Our services are available both online and on-site, depending on the specific requirements of your case.

Question 28

What types of training do you offer during implementation?

Accepted Answer

We offer tutorial videos on our YouTube channel for your convenience, and if you need further assistance, our support team is always ready to help. Most importantly, we provide free online demo sessions to guide you through using the software. You can even book multiple sessions for a deeper understanding.

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Question 29

How much time does it take to get the Tigg set up?

Accepted Answer

Setting up Tigg is quick and hassle-free! Registering a new user and company takes just a few minutes. If you're switching from another accounting software, you can easily import your data in the prescribed format or enter it manually—it's that simple!

Question 30

Can I give access to other people in my company?

Accepted Answer

Yes, you can grant access to others (such as your accountant, auditor, or team members). Plus, Tigg allows you to add unlimited users and customize the level of access for each person, ensuring everyone has the permissions they need.

Question 31

Can I access my accountings using a mobile device?

Accepted Answer

Certainly! Tigg provides a mobile application free of charge with which you can access reports, upload documents and explore most features.