Introduction
This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with us.
Our products and services are offered by B.I.C. Technology Private Limited (BIC” or “we”), a Nepali Company (Reg No.240710/077/078).
This privacy policy applies to:
- tiggapp.com or tigg.app and its subdomains (the “Site”);
- our mobile apps that incorporate this privacy policy; and
- products and services branded with the “TIGG” or “BIC” name (“Services”).
We treat your personal information with the same respect we want our own to be treated with—and when you deal with finances like we do, there’s a lot of personal information involved. Here’s a list of exactly what we collect.
What information we collect about you
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
- Account and Profile Information: When you sign up or update your profile on our platform, we gather details such as your name, email address, and any preferences you set. This helps us manage your account and tailor the services to your needs.
- Content You Provide Through Our Products: As you use our products, we collect any information you enter. We also track how you interact with our services to understand which features you use and how you use them.
- Content You Provide Through Our Websites: Information you submit through our websites, including forms or comments, is collected. This also includes data from our social media pages that we operate.
- Information from Support Channels: When you contact our customer support for assistance, we collect details about the issue you’re facing and any relevant information you provide. This helps us address your concerns effectively.
- Payment Information: For transactions involving our paid services, we collect payment details like bank information and billing addresses to process payments securely.
- Device and Connection Information: We gather information about the devices you use to access our services, including details like your IP address, browser type, and operating system. This helps us ensure compatibility and troubleshoot any issues.
- Cookies and Tracking Technologies: We use cookies and similar technologies to remember your preferences and track your interactions with our services. This allows us to enhance your user experience and provide personalized content.
- Information from Other Sources: We may receive additional information from third parties, such as social media platforms or public databases. This helps us update our records and offer you more relevant services and advertisements.
- BIC’s Partners: We collaborate with partners who assist with consulting, training, and marketing. We may receive information from them related to your interactions with our products or services.
- Other Partners: We also collect information from partners involved in advertising and market research. This data helps us understand your engagement with our services and advertisements.
How we use information we collect
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
- To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate, maintain, and improve the Services.
- For research and development: We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful. We use information and collective learnings (including feedback) about how people use our Services to troubleshoot, to identify trends, usage, activity patterns, and areas for integration and to improve our Services and to develop new products, features and technologies that benefit our users and the public. We also test and analyze certain new features with some users before rolling the feature out to all users.
- To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We send you email notifications when you or others interact with you on the Services.
- To market, promote and drive engagement with the Services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying BIC’s ads on other companies' websites and applications.
- Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services. Where you give us express permission to do so, we share information with a third party expert for the purpose of responding to support-related requests.
- For safety and security: We use information about you and your Service use to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent or illegal activity.
- To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions.
How we share information we collect
We share information we collect about you in the ways discussed below. We are not in the business of selling information about you to advertisers or other third parties.
Sharing with other Service users
When you use the Services, we share certain information about you with other Service users.
- For collaboration: You can create content, which may contain information about you, and grant permission to others to see, share, edit, copy and download that content based on settings you or your administrator (if applicable) select.
- Managed accounts and administrators: If you’re using our service as a general user in an organization, your information—such as your name, profile picture, and contact details—might be visible to the organization’s administrator and other users within the same organization. If you’re an administrator for an organization, we may share your contact information with current users to help manage service-related requests.
Sharing with third parties
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services.
- Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including appropriate security and confidentiality procedures designed to protect your information.
- Partners: We work with third parties who provide consulting, sales, support, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations. We may also share information with these third parties where you have agreed to that sharing.
- With your consent: We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
How we store and secure information we collect
Information storage and security
We use industry-standard technical and organizational measures to secure the information we store. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or de-identify your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Changes to our Privacy Policy
We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.
If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s), as outlined above.
Your information is controlled by B.I.C. Technology Private Limited. If you have questions or concerns about how your information is handled, please direct your inquiry to B.I.C. Technology Private Limited, which we have appointed to be responsible for facilitating such inquiries.
B.I.C. Technology Private Limited
Thashikhel-14, Lalitpur
E-Mail: hello@tiggapp.com
